First Party Collections
We will manage delinquent accounts and unpaid invoices as a direct extension of your company; using your company’s tone, brand, email addresses and phone numbers.
The major benefits of first party debt collection are that you have better control over your client relationships, as well as more control over the tone of the client correspondence. Even when you have outstanding debts from a client, it helps to maintain a positive client relationship by communicating with them directly.
First Choice agents undergo specific training to be able to speak to your clients as if we are your own in-house collections team within your accounts receivable department.
Commercial
We offer a range of bespoke commercial, Business to Business, debt recovery services designed to suit the specific needs of your business. We can help you with individual debt recovery through to multiple invoice debt collection.
First Choice agents have extensive experience of working on large, valuable and very complex ledgers of a variety of sized companies. Our objective is to fully engage your business debtors to procure payment. You will always be able to trust us to provide the best possible service whilst at the same time maintaining your client relationships.
Consumer
Individual consumers can be tricky to collect outstanding debt from. Our professional debt collecting staff have received comprehensive training in negotiation and debt collection skills. They have learned how to assess individual debtors’ ability to pay, ensuring a realistic repayment schedule is agreed upon while avoiding any potential confrontations with customers. Also, our agents work the necessary time schedules, including evenings, to ensure we can reach your individual debtors irrespective of their work schedules.
With First Choice, it is all about improving debtor communication and debt collection success rates by person to person contact at the correct time with the correct tone and attitude.
Small Business
For many small businesses, effective cashflow is vital to avoid serious financial difficulties and becoming insolvent. It can also be difficult to manage collection of outstanding debt due to a lack of relevant team members, time or the necessary skill set. We will help your small business chase overdue and/or difficult debts which will in turn free up your team to continue doing their business functions.
Our agents understand that each customer or client is valuable to a small business and are trained to ensure your good customer relationships are maintained whilst maximizing your debt collection.
First Choice provide SMEs and small businesses with the appropriate level of support and a pricing structure which meets your expectations.
Tenancy Collections
Tenant debts can be truly challenging to collect, especially once the tenant is no longer in the premises. We help landlords and property managers recover unpaid rent and overdue tenancy lease payments.
Time is an important factor in maximining the collection of overdue tenancy payments so First Choice agents not only collect tenancy arrears from existing tenants but can also help track down absentee tenants to ensure collection in a timely manner. You can be sure we will manage the situation effectively to ensure quick action and effective debt collection.
Legal Collections
With First Choice you can be sure that we will exhaust all options to get your debts paid. Our agents are able to escalate delinquent accounts to our network of counsel for resolution.
Our legal collection program protects the statute of limitations as we leverage our resources to litigate a file where it cannot be resolved by way of settlement. Our legal counsel swiftly moves in to assess the viability of the debt, collaborating with our network of lawyers to provide a full, comprehensive service and follow through on the necessary legal action. The range of court procedures we can provide include; PPSA registration, claim for bankruptcy and solvency petitions, obtaining judgements, tracing of assets, examination of books and records as well as seizure and sale of assets.
Our services are tailored to suit your needs and we will agree with you a collections timeline within a legal program that meets your requirements.
